FAQ's

Welcome to our FAQ page! Here, we’ve compiled answers to the most common questions we receive. If you don’t find the information you need, feel free to contact us directly.

1. What is Fleuret Bois?

Fleuret Bois is a premium online store that offers high-quality wooden products, ranging from decor to furniture. We are committed to providing exceptional craftsmanship and customer service to ensure you get the best products for your needs.

2. How can I place an order?

Placing an order on our website is simple:

  1. Browse our collection and select the product you would like to purchase.
  2. Click on the product to view its details and then add it to your cart.
  3. When you’re ready, proceed to checkout.
  4. Enter your shipping and payment details.
  5. Review and confirm your order.

Once you complete the checkout process, you will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept a variety of payment methods including:

  • American Express
  • Diners Club
  • JCB
  • Maestro
  • Mastercard
  • PayPal
  • Visa

If you have trouble with your payment, feel free to contact us.

4. Do you ship internationally?

Yes, we offer international shipping to many countries, including across Europe. Shipping fees and delivery times vary depending on the destination.

For more specific shipping information, please refer to our Shipping Information page or contact us.

5. How long will it take to process my order?

Order processing typically takes 1-3 business days. After processing, your order will be shipped, and delivery usually takes 5-9 business days depending on the destination.

6. Do you offer free shipping?

Yes, we offer free shipping within France and select European regions.

7. Can I track my order?

Absolutely! Once your order has been shipped, we will send you a tracking number via email so you can monitor its progress until it reaches you.

8. What should I do if my order is damaged or defective?

We’re sorry to hear about any issues with your order! If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, depending on the issue.

9. Can I change or cancel my order?

We begin processing orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to make changes.

10. How do I contact customer support?

You can reach us via:

  • Phone: +33 7 58 06 55 50 (Monday to Friday, 09:00 am - 05:00 pm CET)
  • Email: support@fleuretbois.com (We aim to reply within 1-2 business days)

11. What if I can’t find what I’m looking for?

If you can’t find the product you need, feel free to reach out to our customer service team. We’re always happy to help with product inquiries or special requests.

12. How do I know if an item is in stock?

All available items will show as “In Stock” on our website. If an item is out of stock, we will provide an option for you to join a waitlist or notify you when the product becomes available again.

If you need further assistance, please don’t hesitate to contact us. We’re here to help!